Support

Email support@piklbet.com for anything to do with your account, a bet, a deposit or a withdrawal. Include your username and, if it is about a bet, the bet receipt number. We answer within two business days and usually much sooner.

Responsible gambling and account closure

Requests to reduce a limit, take a break or close an account are actioned immediately and do not need to go through support first. They are all in your account settings. If you would rather a person did it, email us and say so; we will not ask you why, and we will not try to talk you out of it.

Complaints

Send complaints to the same address with the word COMPLAINT in the subject line. We acknowledge within one business day and aim to resolve within ten. If you are not satisfied with our answer, you can take the matter to the Northern Territory Racing Commission, which licenses us. Our complaints page sets out that process step by step.

Media, integrity and regulators

Sporting bodies, law enforcement and regulators should use the same address marked for the attention of the Compliance Manager. Integrity referrals are escalated on the day they arrive.

Postal address

Puntaa Pty Ltd, trading as PiklBet. Written correspondence can be sent care of our registered office; email us first and we will provide the current address for service so your letter goes to the right place.