1. Who you are contracting with

Your account is with Puntaa Pty Ltd, trading as PiklBet, a licensed Northern Territory sports bookmaker. These terms, together with the policies listed on our legal page, form the whole agreement between us. They are governed by the law of the Northern Territory of Australia.

2. Eligibility

You must be at least 18 years of age, physically located in Australia when you bet, acting on your own behalf, and not registered with BetStop. You may hold one account only. We may refuse an application without giving a reason, and we may close an account where any of these conditions stops being true.

3. Your account

• The information you give us must be true, complete and kept current.
• You are responsible for your login credentials and for any activity under them.
• Accounts are personal and cannot be transferred, sold or operated by anybody else.
• We may suspend an account while we complete verification, investigate suspected fraud, or comply with a regulatory direction.

4. Bets

A bet is accepted when we confirm it and issue a receipt. Until then it is a request, not a contract. Once accepted, a bet cannot be cancelled by you. Fixed odds bets settle at the price shown on the receipt, whatever the market does afterwards.

4.1 When we may void a bet

• The price was materially wrong through a palpable error, and the error is demonstrable.
• The event did not take place, was abandoned, or was decided other than on the field in a way the market rules do not contemplate.
• A participant required for the market did not take part.
• The bet breached a stake limit, an exclusion, or any provision of these terms.
• We are directed to void it by a regulator or a sport controlling body.

4.2 Limits

Maximum payouts apply by market type and are published in the help centre. We may limit the stake we accept from any account. Where a limit applies you will be told before the bet is accepted.

5. Money

• Deposits must come from a payment source in your own name. Credit cards, credit-related products and digital currency are not accepted.
• We do not offer credit, and we will not lend you money or accept a bet you cannot cover.
• Withdrawals are paid to a verified account in your name and are processed the same business day once approved.
• Customer funds are held separately from operating funds.
• You must set a deposit limit. A reduction takes effect immediately; an increase is held for a seven-day cooling-off period.

6. Verification and AML

We are required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 to verify your identity and to monitor and report certain transactions. We may request documents at any time and may hold a withdrawal until verification is complete. Providing false information is a breach of these terms and may be an offence.

7. Prohibited conduct

• Betting on an event in which you are a participant, official or otherwise engaged.
• Using another person’s identity, funds or account.
• Collusion, syndicate betting to evade limits, or the use of automated betting software.
• Betting on the basis of inside information, or any conduct that would breach a sport’s integrity rules.
• Using the account to move funds rather than to bet.

8. Closure and dormancy

You may close your account at any time and we will return the balance to a verified account in your name. We may close an account on notice, and immediately where these terms have been breached. An account with no activity for twelve months is treated as dormant and we will contact you before taking any further step.

9. Liability

We provide the service with reasonable care and skill. Nothing in these terms excludes any right you have under the Australian Consumer Law. Beyond those rights, we are not liable for indirect or consequential loss, for the outcome of any bet, or for an interruption caused by something outside our reasonable control.

10. Changes and disputes

We will give at least fourteen days’ notice of a material change by email. Complaints are handled under our complaints policy, and may be escalated to the Northern Territory Racing Commission if you are not satisfied with our response.