Deposits

Every deposit is subject to the deposit limit you have set. We do not accept a deposit that would exceed it, and we will not lift a limit to let one through.

Withdrawals

• Paid only to a verified account in your own name.
• Processed the same business day once identity verification is complete and the request is approved.
• Your bank then takes its own time, typically one to three business days.
• No withdrawal fee, and no requirement to turn over a deposit before withdrawing it.
• A withdrawal request can be cancelled by you while it is still pending, and the funds return to your balance.

Why a withdrawal might be delayed

Almost always because verification is incomplete, or because the destination account is not in the same name as the betting account. Occasionally because our AML programme requires a review. We will tell you which, except in the narrow cases where the law prevents it.

Your money is not ours

Customer balances are held in an account separate from our operating funds. Your balance is not used to fund the business, and it is not a line of credit extended to you.

Dormant accounts

An account with no login, bet, deposit or withdrawal for twelve months is treated as dormant. We will email you before anything happens. Dormancy does not forfeit a balance, unclaimed money is dealt with under the applicable unclaimed money legislation, not kept by us.

Closing your account

You can close the account from your settings at any time, for any reason, without speaking to anybody. Closure is processed the same day and any balance is returned to a verified account in your name. Closure on responsible gambling grounds is permanent and we will not invite you back.