Your agreement with us

Opening an account means agreeing to the documents below. They are written to be read rather than to be survived, and where a clause has a practical consequence for you we say what it is rather than leaving it to inference.

The documents

• Terms and conditions: the agreement covering your account, bets, settlement and payouts.
• Privacy policy, what personal information we collect, why, and your rights over it.
• Cookie policy, what we set in your browser and what you can refuse.
• Promotional terms, the rules for any permitted promotion.
• AML and identity verification. Our obligations under the AML/CTF Act.
• Accounts and withdrawals. Deposits, payouts, dormancy and closure.
• Sports integrity and anti-match-fixing, reporting and prohibited bets.
• Responsible gambling policy. Our formal obligations and yours.
• Self-exclusion, BetStop and our own exclusion process.
• Underage betting, age verification and what happens if it fails.
• Complaints and disputes, how to complain and how to escalate.

Changes

Material changes to any document on this page are notified to account holders by email at least fourteen days before they take effect, and the date of the last change is shown at the top of each document. Continuing to use the account after that date means accepting the change; if you would rather not, you can close the account and withdraw your balance.