Know your customer

Before you can place a bet, we must be satisfied that you are who you say you are and that you are 18 or over. Most checks complete electronically in under a minute against your name, date of birth and residential address. Where that is not possible, we ask for a document, usually an Australian driver licence or passport, sometimes with a recent utility bill or bank statement to confirm the address.

Ongoing due diligence

Verification is not a one-off. We monitor account activity for patterns that our programme requires us to examine, and we may ask for further information at any point in the life of an account, including source of funds where the size or pattern of deposits requires it. Being asked is not an accusation; it is the programme working.

When a withdrawal is held

• Identity verification is incomplete or a document has expired.
• The withdrawal destination is not in your name.
• A deposit is unusual in size or source relative to the account history.
• The account shows indicators our programme requires us to review.
• A regulator, AUSTRAC or law enforcement has directed us to hold it.

Where we can tell you why, we will. In a small number of cases the law prohibits us from telling you that a report has been made, and in those cases we will say only that the matter is under review.

Reporting

We report threshold transactions and suspicious matters to AUSTRAC as required. We are not permitted to disclose the content of a suspicious matter report to the customer it concerns. We also share information with the Northern Territory Racing Commission and, where an integrity concern arises, with the relevant sport controlling body.

Prohibited funding

• Credit cards, credit-related products and digital currency are not accepted for wagering deposits in Australia.
• We do not accept third-party payments. The source must be in your own name.
• We do not offer credit and we do not lend.
• Accounts used to move money rather than to bet are closed and reported.

Keeping your documents safe

Upload identity documents only through the secure area of your account. We will never ask for them by email, and we will never ask for your password or a full card number. Documents are encrypted at rest and access is limited to verification staff.